Terms & Conditions
Please find below our terms and conditions for joining us on any of our retreats. Please read them carefully and do not hesitate to contact us if you have any questions.
Our Positive Attitude Policy
We do everything we can to make your retreat experience a positive one. Living on nothing but fresh juice for 7 days can have its challenges, and small things, like bad weather and going through a detox, can affect people negatively. By midweek the vast majority of people have gotten through any ‘detox’ symptoms and begin to feel the benefits of a juicing detox. Clearly, this is an unusual ‘holiday’, and it will have its challenges at times. If you arrive with an open and positive mind, the experience will be an enjoyable one.
Juice Master Retreat Cancellation/Refund Policy
Juice Master Ltd highly recommends trip cancellation and personal insurance for all clients. This must be bought independently as it is not included in the retreat price. If, for whatever reason, you need to cancel your retreat place after you have booked with us, the following refund policy will apply:
- All cancellations must be received in writing.
- Each deposit paid (standard rate of £200.00 to £400.00) is a non-refundable registration fee.
- Any promotional inclusions (such as products offered in the package, vouchers issued etc.) will be deducted from any refund if applicable.
- Full refunds, less the standard deposit rate of £400, will be provided on cancellations up to 90 days before the start date of the booked retreat.
- A 50% refund will be provided on cancellations between 60-89 days prior to the start date of the booked retreat.
- A 30% refund will be provided on cancellations between 30-59 days prior to the start date of the booked retreat.
- No refund will be provided on cancellation between 29-0 days prior to the start date of the booked retreat
- No refund will be provided for premature leaving of the retreat or failure to arrive at the retreat for any reason.
- All retreat payments are due 6-8 weeks before the start date unless otherwise specified. Clients whose balances are not received by the final 6-week deadline risk forfeiting their retreat booking.
- Split payments (deposits and all instalments) will no longer incur a 2.5% administration fee to be added per transaction.
- Use of credit or debit cards will not incur a surcharge if payments are cleared in full at the time of booking.
If you would like to change your booking week more than 60 days before the start date of your booked week, this may be possible; however, this will incur a £100 administration charge per booking plus any difference in the rate of the new room booking (if applicable). If you want to change weeks less than 60 days before the start date of your booked week, the above cancellation policy will apply.
All final retreat payments are due 42-days prior to the start date of the booked retreat unless otherwise specified. Clients whose balances are not received by the 42-day deadline risk forfeiting their retreat booking. We will try and contact you via email and telephone, but if after 7 days we have not received any written communication from you, and the balance payment has still not been received by this stage, your booking will be cancelled, and any deposits and instalments paid will not be refunded.
Our Right To Refuse Or Cancel Your Booking
We reserve the right to refuse or cancel your booking (or any accompanying guests) or ask you (or any accompanying guests) to leave the retreat if we deem your actions or behaviour unacceptable or offensive to others. This includes, but is not limited to; being intoxicated, under the influence of drugs, abusive, threatening, racist or inciting acts of violence either verbally, written or in person.
Making And Confirming Your Booking
Rooms are limited on our beautiful retreats, with many possible room configurations. If, in the very unlikely event, the place has been double booked, we can offer to move you to another week or refund the full amount. Upon receiving the confirmation email from our team, there will be full details of flight options, times to arrive and check-out times provided. Please do not book your flight until your booking is confirmed.
Offers may also expire and change, which is why it’s important to book as soon as you can.
Your booking contract for the retreat (not including flights or transfers unless booked with us) is with Juice Master Ltd, Thorneloe House, 25 Barbourne Road, Worcester, WR1 1RU, United Kingdom. For each booking made, the confirmation correspondence will be sent to you. You must complete and return the disclaimer on this correspondence for your booking to be classed as a valid contract. Failure to do so will result in a risk of the booking being forfeited.
Once you have email confirmation of your booking, you have a further 24hrs to cancel your booking and obtain a full refund. After this period, our usual terms and conditions will apply.
Flights, Transfers & Visas
Flights must be booked independently although Juice Master representatives will be happy to advise and assist on which Travel agents to use (usually recommended by other client referrals or personal experience). Juice Master Ltd cannot be held liable for providing any referral details of Travel Agents should any problems arise. It is the client’s responsibility to decide on making an informed decision of where to book flights from.
Juice Master Limited use a specialist Independent 3rd Party Travel Agent in Turkey to source standard transfers from Dalaman airport to the resort and back. It is with a group we have trusted and worked with for some time now. The transfer team know what is required for our Retreats and offer reasonable rates via Juice Master Limited. Speak to the team when the booking is being made if looking to add the transfers to your booking. Clients who book transfers independently will need to take full responsibility for their travel. As a word of warning many transfer companies do not know where the Juicy Mountain retreat is located as is in a remote area, and people arriving on independent transfers often get lost and charged more for the journey.
We book and organise the transfers for 98% of our guests and this means we can offer them at a reduced rate. Transfers booked with us must be made prior to arriving at the Retreat. Our transfer agents will arrange to meet you at the airport and transfer you to/from the retreat to the airport at the start and end of your stay too. The transfer can also run to and from Gocek. Once booked, you have up to 72 hours before the start date of your retreat to cancel for a full refund. After this point however, we cannot refund any cancelled transfers as these are booked and paid to a 3rd party transfer company in advance.
Since 2 March 2020, British nationals travelling for tourism or business purposes no longer need a visa to enter Turkey for visits of up to 90 days within a 180-day period. Any non UK Citizens will still need to obtain a Visa through the usual steps. As these rules may change from time to time, please also check here: https://www.gov.uk/foreign-travel-advice/turkey/entry-requirements for any updates before you travel to Turkey.
The official e-Visa website for Turkey is: www.evisa.gov.tr. Be wary of using unauthorised websites, as these may charge additional fees for supplying information and submitting applications. Some unauthorised websites have also issued fake e-Visas. If you have any queries regarding e-Visas call the Visa Contact Centre (on https://www.evisa.gov.tr/en/feedback/ details provided by the Turkish Ministry of Foreign Affairs).
Under the new Covid-19 travel regulations there may be procedures to follow for your journey to us such as wearing masks, supplying negative test results to the Covid-19 virus etc. Please check this with your travel agents and the Turkish Embassy prior to travelling to Turkey as rules are changing regularly.
We advise all guests travelling from all countries to consult your local government/flight provider requirements regarding passport validity and ensure you have enough time remaining on your passport before travel. (There have been significant changes for UK guests travelling to Europe since Brexit, so please ensure you are not caught out by these new regulations, as most travel insurers will not cover your trip for these reasons). Please don’t rely on the expiry date printed on your passport, as the expiry date on your passport may be inaccurate. Further details may be available on the .gov website for travel and passport validity.
This Is Not A Silent Retreat
Juicy Mountain, although a peaceful location, cannot always offer a totally quiet space. This is due to the proximity of all the guests and rooms and the retreat having just one common space. We respect that some guests will be joining us for some rest, a quiet and peaceful time. There are several spaces around the retreat where this can be found. However, we cannot guarantee the noise levels from any of the rooms being contained. We have no soundproofed accommodations at the retreat.
Guests will be joining us from all backgrounds and have booked to explore and experience their own journey. We will do our best to make it as much a comfortable stay for all, but we cannot guarantee containing sounds from the evening documentary viewings, the guests socialising in communal areas and for music played and talks during classes and activities.
Please note, we are not a silent retreat and although we appreciate and encourage calm and quiet times, we cannot restrict guests and evening TV viewing noise levels. For light sleepers, we would advise bringing ear plugs just in case. Or please secure accommodations in possibly quieter area’s at the time of booking.
Health & Safety Restrictions
If you are currently pregnant or under medical or psychiatric supervision, you must provide a Doctor’s certificate confirming your fitness to travel and participate. Our retreat is not suitable for those with psychiatric or deep emotional issues or those looking for counselling or therapy, as our team are not trained in these areas.
Our team are not medically trained and do not know your medical history so cannot offer any specific medical advice whilst at the retreat. Our retreat is not suitable for children or for people with physical disabilities that cannot take care or responsibility for themselves as our team are not trained or experienced to look after people with such conditions. There are areas of the retreat that people with mobility issues may not be able to access. Our walks will take place on uneven grounds, walking boots and trainers are recommended with suitable ankle protection.In any case, all health problems should be disclosed when booking (refer to the form that needs to be completed as compulsory and which will be sent to you at the point of the booking being confirmed). The Juice Master questionnaire will need to be completed and returned prior to attending the Retreat and will help us to make your stay with us an extra enjoyable experience.
No alcohol or other recreational drugs may be brought to the Retreat. Any guests found intoxicated or under the influence of recreational drugs will be asked to leave the Retreat. If we have reason to believe you are under the influence of alcohol or drugs and or you are abusive verbally or physically in any way to any of our team or representatives we have the right to refuse you to embark on the transfer to the retreat and you will be left at the airport. You will not be refunded for the transfer or any time missed at the retreat. You will have to find your own alternative accommodation and transfer to the retreat the following day when you are no longer under the influence of alcohol or drugs. You are not permitted to bring or consume alcohol or drugs at the retreat, and if you are found to be under the influence of such whilst at the retreat, you will be asked to leave with immediate effect. You will not receive a refund for the remaining of your retreat stay, and you will need to arrange and pay for your onward travel and alternative accommodation. If you are abusive or threatening verbally or physically at any time during your retreat stay, you will be asked to leave the retreat with immediate effect. You will not receive a refund for the remaining of your retreat stay, and you will need to arrange and pay for your onward travel and alternative accommodation.
Tent bookings are in large bell tent accommodations that include single divan beds, a duvet, a sheet and a pillow. There are 2 single beds per tent. A rechargeable torch/lantern is provided, and a small bedside table is in each tent. You will have access to 2 sets of enclosed hot/cold water shower rooms and toilets at the camping area, which is shared between 4-8 guests per week. Warm water should be readily available but can vary across the season. A towel for washing (this will also be changed during the week) and another towel for sunbathing is supplied. There is a 3-in-1 soap/shampoo/conditioner available, but you can bring your own toiletries if you prefer. We can supply hot water bottles* on request. Please bring a sleeping bag (if required)*, ear plugs, an eye mask and any other essentials you may need. All juices, smoothies, shots, supplements and all activities will be included for all tent guests during the week. Be aware that if the weather is wet, windy or particularly hot, this may impact your enjoyment of the retreat experience. However, clearly, Juice Master cannot be held responsible for weather conditions, and it is your decision to book to stay in a tent and take your chances with the weather.
*Hot water bottles & sleeping bags are only recommended for April and Sept / October, as the evenings are sometimes cooler.
If you select a ‘room share’ option, then Juice Master takes no responsibility for the actions of the person/s with whom you ‘room share’. If for whatever reason you are unhappy with your ‘room share’ including but not limited to: a clash of personalities; disagreements; snoring; other annoying habits etc, Juice Master cannot be held responsible. Juicy Mountain is for most of the year sold out, so, unfortunately, it is unlikely that we will be able to move you to another room if any altercation arises.
New Coronavirus Policies
The terms are subject to change following the relaxation of policies and may not be in place by the time you are at the retreat.
Book with 100% Confidence: If you book with us, you can have total peace of mind that should the UK or Turkey go into another lockdown within 10 days of your retreat start date, we can either defer your place to be rebooked in the next 12 months, or you can receive a full refund of any monies paid.
Due to potential uncertainty at this time, you can reserve your retreat place with just a small deposit, with the balance payable 30 days before your retreat start date. To secure your place with a deposit, please call 01234 480 280, option 2.
Please ensure you have all personal belongings with you before leaving the Retreat. Juice Master is not responsible for recovering or returning any forgotten or lost items.
If The Retreat Has To Close For Any Reason
If the retreat has to close for whatever reason, we will inform you as soon as possible, and we will hold all funds paid as a credit to be redeemed against a future retreat booking with us within 12 months of the retreat closure. Juicy Mountain will not pay for any loss with flights or other costs associated with travel to the retreat that may be lost as a result of the retreat closing.
Changes To The Advertised Team Or Programme
All information provided on the website and any written and verbal form of correspondence is correct at the time of publication. However, due to mechanical faults, weather conditions, or what insurers call ‘Acts of God’, some amenities may be temporarily unavailable.
In the event that one of the team members becomes injured or ill or an emergency that forces them to leave the retreat, ill always try to provide an equivalent replacement, but this may not be possible at short notice. This may impact the retreat plan, for example, yoga or fitness classes or talks being cancelled. We will do whatever we can to adapt to the situation and reduce the impact this may have on your retreat experience; however, we may not be able to get a substitute team member out. The retreat will continue to run however things will be adjusted to reflect the team situation. There will be no refunds or compensation for the change of team members.
Juice Master Will Not Accept Liability For:
- Any of the above events or others beyond our control.
- Loss, injury, or damage (to you) or your personal property.
- Medical or psychiatric conditions developing during or after your holiday.
- Juice Master cannot be held responsible for any information provided regarding VISA application, it is your responsibility to apply and obtain the correct VISA for travel to Turkey.
Check that your holiday insurance policy covers these and other contingencies. And ensure you have the correct visa and travel documents needed for your travel to the Retreat.
Assumption of Risk
By agreeing to these terms and conditions, I/we state that I/we wish to participate in the juice detox and all the activities, which include but are not limited to: aerobic & resistance exercise, yoga, pilates, tai chi, running, walks, mini trampolining, volleyball, sauna, swimming (pool) and therapy treatments such as massages. I/we realise that my participation involves the risk of injury and even the possibility of death. Furthermore, I/we confirm that I am voluntarily engaging in an acceptable level of exercise and Juice Master Ltd are not responsible for any injuries or losses incurred at the retreat, after the retreat or during the transfer.
If I/we suffer from any health conditions including but not limited to the following, I/we confirm that I/we have either consulted with a doctor before participating in physical activity, a juice detox, or receiving treatment or I/we accept full responsibility for my/our own health and acknowledge the risk involved.
Bone or joint or back problem/pain; high or low blood pressure; surgery or recent injury; Diabetes or any other metabolic disease; raised cholesterol; heart condition; cancer; pain in your chest when you do physical exercise; unusual shortness of breath at rest or with mild exertion; pregnant; spells of severe dizziness or have lost consciousness; Epilepsy; angina.
This contract is entered into under the laws of the United Kingdom, and in agreeing to these terms and conditions, you are doing so on behalf of yourself and any other parties included in your booking.
Thank you for choosing a detox break with Juice Master, and we look forward to welcoming you to our retreat.